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Rising Tide, Ebbing Fortune - Technology and Change.pdf

Taken from Chapter 3: One of the most significant problems facing industries, in developed (service/knowledge-oriented) countries, is that they are subject to intense pressure from “service organizations” and “service people” that tend to provide end-products which are little more than an overhead to the core industrial sector. Overheads are a part of any business but, in the past, the objective was always to minimize these overheads and the demarcation line between overheads and services was considerably clearer.

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