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The Seven Challenges Workbook - Cooperative Communication Skills for Success at Home and at Work.pdf

October 23, 2009 · Filed Under Human Resource Management  · Tags: , ,

Taken from SUMMARY (repeated from Introduction) Listen first and acknowledge what you hear, even if you don’t agree with it, before expressing your experience or point of view. In order to get more of your conversation partner’s attention in tense situations, pay attention first: listen and give a brief restatement of what you have heard (especially feelings) before you express your own needs or position. The kind of listening recommended here separates acknowledging from approving or agreeing.6 Acknowledging an-other person’s thoughts and feelings does not have to mean that you approve of or agree with that person’s actions or way of experiencing, or that you will do whatever someone asks.

Contents:

  • INTRODUCTION AND OVERVIEW: HOW THIS WORKBOOK CAME TO BE, MY QUEST FOR THE SEVEN CHALLENGES, AND HOW WE BENEFIT FROM A MORE COOPERATIVE STYLE OF LISTENING AND TALKING
  • CHALLENGE ONE: LISTENING MORE CAREFULLY AND RESPONSIVELY
    • Exercise 1-1: Active Listening.
    • Exercise 1-2: Learning from the past with the tools of the present.
  • CHALLENGE TWO: EXPLAINING YOUR CONVERSATIONAL INTENT AND INVITING CONSENT
    • Exercise 2-1: Explaining the kind of conversation you want to have.
    • Exercise 2-2: Exploring conversational intentions that create problems.
  • CHALLENGE THREE: EXPRESSING YOURSELF MORE CLEARLY AND COMPLETELY
    • Exercise: Exploring the Five Messages.
    • Reading 3-1: Saying What’s In Our Hearts
    • Reading 3-2: Peer Counseling With the Five Messages
  • CHALLENGE FOUR: TRANSLATING COMPLAINTS AND CRITICISMS INTO REQUESTS
    • Exercise 4-1: Working on your life situations.
    • Reading + Exercise 4-2: Letting Go of Fear by David Richo, PhD
    • Reading + Exercise 4-3: Trying Out The Cooperative Communication Skills Emergency Kit
  • CHALLENGE FIVE: ASKING QUESTIONS MORE “OPEN-ENDEDLY” AND MORE CREATIVELY
    • Part 1: Asking questions more “open-endedly.”
    • Exercise 5-1: Using questions to reach out.
    • Exercise 5-2: Translating “yes-no” questions.
    • Part 2: Asking questions more creatively.
    • Exercise 5-3: Expanding your tool kit of creative questions.
    • Reading 5-1: Radical Questions for Critical Times, by Sam Keen, PhD
  • CHALLENGE SIX: EXPRESSING MORE APPRECIATION
    • Research on the power of appreciation and gratefulness
    • Exploring the personal side of gratefulness
    • Exercise 6-1: Events to be grateful for Exploring Three-Part Appreciations
    • Exercise 6-2: Expressing appreciation in three parts
  • CHALLENGE SEVEN: FOCUS ON LEARNING: MAKE RESPONDING TO THE FIRST SIX CHALLENGES AN IMPORTANT PART OF YOUR EVERYDAY LIVING
    • Exercise: A homework assignment for the rest of our lives.
    • Perspectives on the power of communication:
    • Reading 7-1: Keep on Singing Michael
    • Reading 7-2: Guy Louis Gabaldon – a compassionate warrior saves the lives of a thousand people
    • Reading 7-3: What Kind of Person am I
    • Becoming? What Kind of People are We Becoming Together? By Dennis Rivers
  • APPENDIX ONE: Suggestions for further study: Great books on interpersonal communication
  • APPENDIX TWO: Suggestions for starting a cooperative communication skills peer support group

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Download free The Seven Challenges Workbook - Cooperative Communication Skills for Success at Home and at Work.pdf (100 pages pdf file, 1.7 MB).

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