Human Resources Management.pdf
Taken from Foreword written by Michael C. C. SZE, Secretary for the Civil Service: One of the measures of success of our Civil Service is our responsiveness to the changing needs and circumstances of Hong Kong. We are learning how to work with a fully elected legislature and how to deliver new and improved services demanded by a more affluent and sophisticated community. We have become more open and accountable, and have committed ourselves to specific standards of performance against which the public can gauge what they can and should expect from us. Such responsiveness and adaptability call for an enormous amount of resilience, dedication and skill from all of us. We must ensure that our human resource management (HRM) practices develop even further the commitment and performance of civil servants.
Each one of us have a role to play in meeting the challenge of improving our HRM practices and maintaining a dynamic and progressive approach to managing people. This Guide to Human Resource Management not only encapsulates the vision and guiding principles of how we intend to manage people in the future, but also provides a practical tool to assist us all in realizing that vision.
The Hong Kong Civil Service is one of the best in the world, and people are Hong Kong’s most precious assets. I hope colleagues will make the most of this Guide to upgrade the value of our “assets” and uphold the high reputation of our Civil Service.
- MANAGING PEOPLE BETTER
- AIMS and PRINCIPLES
- WHERE RESPONSIBILITIES LIE
- Civil Service Branch
- Policy Branches and Departments
- Managers and Individual Civil Servants
- DEPARTMENTAL HUMAN RESOURCE MANAGEMENT PLANS
- Manpower Planning [ Succession Planning ~ Turnover ]
- Recruitment [ Deciding on Terms of Appointment ~ Selection of Candidates ~ Probation ]
- Performance Management [ Motivation ~ Performance Appraisal ~ Promotion ~ Guidance and Supervision ~ Addressing Poor Performance ]
- Training and Development [ Training: Induction; Management Development; Vocational; Language and Communication; Computer ~ Development: Posting; Acting Appointment; Secondment ]
- Staff Relations [ Securing Staff Commitment: Consultation; Communication; Recognition ~ Resolving Disputes ~ Addressing Grievances ~ Welfare ]
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